Cinema
This page explains our facilities for people with disabilities, and is intended to assist you in planning your visit.
Advance booking is always a good idea so that our staff can readily provide assistance if required. Accompanying carers are eligible for a free ticket. We will be pleased to reserve seats in any particular part of the auditorium whenever possible – please contact us in advance.
All the screens and the toilets are on the first floor. There is lift access from the ground floor foyer to the first floor.
There are designated wheelchair seats in each screen which can be removed to accommodate customers using wheelchairs.
Screen 1: seats J7 and K3
Screen 2: seats E1 and G1
Screen 3: seats B1 and F1
There is an adapted toilet at the cinema for customers using wheelchairs.
There is no parking at the cinema, but we are next to the Waitrose car park, which includes disabled spaces.
Guide dogs are welcome. If you wish to take your dog into a performance, please let us know when booking so that we can arrange an aisle seat. Alternatively your dog can be cared for by a member of staff for the duration of the performance. We will be happy to provide drinking water for your dog.
We provide large-print film schedules on request.
There is an induction loop system in each screen. Please turn your hearing aid to the T position. It is available in the following seats:
Screen 1: H 7–14 inclusive, G 7–15 inclusive, F 7–15 inclusive, E 7–14 inclusive
Screen 2: F, G, H, J and K 1–7 inclusive
Screen 3: E and F 2–9 inclusive, G and H 2–10 inclusive
Foreign-language films are screened with English subtitles, and these are clearly indicated in the programme.
Wheelchair spaces and Carers tickets are bookable online. (For Carers Tickets please see Carers section). Alternatively to book wheelchair spaces or carer tickets by phone, or for all other accessibility enquires, please call our dedicated accessibility hotline 02072 947908 (Text Relay call 18001 02072 947908).